Privacy Policy

A legal disclaimer

Effective date: 2026

KBL Collective Co is an interior design studio based in Sydney, Australia. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website www.kblcollective.com.au , emails, phone calls, and in-person meetings. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What personal information we collect

We may collect and hold the following types of personal information:

Contact details: name, address, email, phone number, business name (if applicable).
Business details related to projects: project location, project scope, timelines, property details.
Financial information: invoicing details, payment methods, bank account details (securely stored or processed by our payment providers).
Communication records: notes from meetings, emails, phone calls, messages.
Professional references and eligibility to work (if applicable).
Marketing preferences: whether you wish to receive newsletters or promotional material.
Site and project data: photos, floor plans, design preferences, measurements, and other information you provide for project delivery.
Website usage data: IP address, browser type, pages visited, and other analytics collected via cookies and similar technologies (see Section 8).

How we collect personal information

Directly from you: when you provide information via our website contact forms, email, phone, or in person.
Automatically: through cookies and similar technologies on our website (see Section 8).
From third parties: service providers (e.g., accounting, IT support), publicly available records, or your representatives with your consent (unless restricted by law).

How we use your personal information

We may use your personal information for purposes including but not limited to:

Providing interior design services (consultation, concept development, design documentation, project management, procurement).
Communicating with you about your project and related services.
Invoicing, billing, and processing payments.
Administering and improving our services and website.
Marketing activities with your consent (e.g., sending newsletters or event invites). You can opt out at any time.
Compliance with legal obligations and responding to lawful requests or disputes.
Quality assurance, risk management, and security purposes.

Legal basis for processing

We collect and process personal information where necessary to fulfill a contract with you (e.g., to deliver design services).
Where required by law, including compliance with the Privacy Act 1988 (Cth) and APPs.
With your consent (e.g., for direct marketing).
For legitimate interests (e.g., to improve our services, maintain records, prevent fraud) where such interests do not override your rights and freedoms.

Disclosure of your information We may disclose your personal information to:

Our staff and contractors involved in delivering design services.
Service providers (e.g., accounting, payroll, IT, cloud storage, printing, marketing platforms) who handle data on our behalf and are contractually obligated to protect it.
Government or regulatory bodies as required by law.
Your authorised representatives or professionals (e.g., to coordinate with builders, contractors, or lenders) if you have given us consent.
Cross-border disclosures if necessary for the operation of our services (see Section 7).

Cross-border data transfers Some of our service providers or cloud storage solutions may be located outside Australia. Where this occurs, we will:

Ensure there are appropriate safeguards (e.g., Australian Privacy Principles, contractual protections) to protect your information.
Inform you if a disclosure to an overseas recipient is anticipated and seek your consent if required or permitted by law.
Only transfer information to countries with an adequate level of privacy protection or where we have a valid legal mechanism to do so.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

Administrative measures (policies, access controls, onboarding/offboarding processes).
Technical measures (encryption, secure servers, regular software updates).
Physical measures (secure storage for hard copies, access-restricted offices).
Regular Privacy Policy for [Your Interior Design Studio Name], Sydney, Australia